The UK’s Data Recovery Experts

The team at Secure data recovery was able to successfully recover files from my damaged WD hard drive. The team diagnosed the issues as corrupted service area modules, requiring manual work to address. Communication with the data recovery specialist was frequent, clear, and he took time to go over my questions and concerns. I did have sticker shock at the price quoted to complete the work. When I dropped off the hard drive at the retail location to be shipped to the lab, the associate estimated the cost to be around $500. The quote I received from Secure Data Recovery was over $2,000! Because I wasn''t in a rush for the files, they were able to bring the price down, however, their prices are quoted in USD even though the work to my hard drive was being done in Toronto. Overall, customer service was excellent!

My damage disk was sent to SECURE DATA RECOVERY from a local store. It was acknowledged by email as soon as it was received and the recovery process was described to me by William and Jake. It took two months and I called frequently. Both gentleman answered my questions and finally I received the recovered data. Most of my documents and photos were recovered and rendered in a form that I could decipher after a bit of a learning curve to find everything.Yes, it is an expensive venture, explained to me this way: "The first thing, we replaced those damaged heads with functioning ones. It sort of functions like organ donation, we need an exact match from a very similar drive. We then need to trick the drive into accepting the new heads, and the first replacement isn''t always a success. That does require special equipment and needs to be done in a certified, audited, clean room lab in order to avoid any further damage to the drive. My engineers wear hazmat suits and nitrile gloves as well. Once that is done, we can start imaging the drive with some custom software and begin to clear up some of the other errors the drive had. The hard part is over, we just have to essentially scan the drive, sector by sector to ensure we get all of the data on the drive, error free. That does take some time, most hard drives have billions of sectors and we scan several times to avoid any missed areas. We use custom built PCs and software to do so efficiently. After that is done, we transfer everything onto the new drive we sent you." I thank the company for a job well done. Adrienne Cannon

I, foolishly, did not backup my cell phone to the cloud. Following a failed iOS update that left my iPhone in "restore" mode (a restore would result in the permanent deletion of my data . . . .). I faced the very real possibility of losing all of my data. Most importantly for me, this meant I I would lose over a decade of iMessages I had exchanged with my dad, who passed away a couple years ago. I initially reached out to a competitor who provided a quote that was in excess of what I was willing to pay, notwithstanding how much I wanted the data. When I contacted Secure Data Recovery I was a little skeptical given that their quote--while not cheap--was 50% of their competitor''s, but there was no need for my concern. The team was incredibly professional and communicative throughout the process and returned my phone, along with an iTunes backup that contained ALL of the data from the phone, incredibly quickly.